This e-commerce website is operated by HAIXINHOME. Throughout the site, the terms “we”, “us” and “our” refer to HAIXINHOME. Any person accessing or using the website and any associated webpages, including, without limitation, www.haixinhome.com (collectively, the "Websites") is referred to as "you". This Privacy Policy (“Privacy Policy” or “Policy”) is an agreement between us and our Website and you, as the user of the HAIXINHOME.COM Website (“you”). This agreement tells you when this Policy is effective, what information we collect from you, how we might use it, how you can review or change the Personal Information you provided to us, how we may change this Policy, and the steps we take to ensure that your Personal Information is protected.

We're committed to protecting your right to privacy. This Privacy Policy describes how we manage the personal information we collect while doing business. This Privacy Policy covers only information that is collected through the HAIXINHOME.com website. This Privacy Policy does not cover information that may be collected through other web sites accessible through our Site.

This policy applies to information we collect through any medium, including, but not limited to, information:

 

The Personal Information We Collect 

We collect information from you when you visit our websites, register on our site, place an order, subscribe to our marketing communications, respond to a survey or an advertisement, or fill out a form. 

When you visit our websites, we automatically collect information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our websites, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our websites, and information about how you interact with our websites. 

When ordering or registering on our site, as appropriate, we collect certain information from you, including your name, e-mail address, phone number, billing address, shipping address, payment information such as credit card numbers, and company name.  

We may also collect other public and third-party information about you to supplement the information we hold. For example, we may collect information about you from service providers, advertising networks, and social media platforms. 

Our websites may include buttons, tools, or content that link to other companies’ services (for example, a Facebook “Like” button). We may collect information about your use of these features. We also maintain pages on many social networking sites. We may collect information when you interact with our social networking pages. 

You might provide your Personal Information through your public participation in chat sessions, message boards, user communities associated with our websites. That information may be available to anyone who has access to the website. This Privacy Policy does not apply to information that you make generally available through such activities. 

You can choose not to provide us with your Personal Information, but if you do not provide us with your Personal Information when we request it, we may not be able to provide you with the websites and services you use, or tailor them to you. 

 

Your IP Address

Like most e-commerce websites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you.

 

Cookies

Like most websites, the Site uses cookies to keep track of your purchases and other activity on the Site and enhance your experience on the Site. We also use cookies to deliver content specific to your interests, to save your password, and if you choose, to save other personal information so you do not have to re-enter it each time you visit the Site. Third parties advertisers on the Site may also place cookies on your browser. If you wish to disable these cookies, the "help" portion of the toolbar on most browsers will tell you how. However, if you set your browser to disable cookies, you may not be able to access certain areas or features of the Site.

We do not collect information passively through cookies or other tracking mechanisms except in the circumstances described above. Cookies DON'T contain any personal information about a specific user. We don't use cookies or other non-consensual methods to take personally identifiable or online contact information about you or your family off of your computer. Cookies are also not used to collect information specifically about you or your family for sharing with third parties.

How we Use Your Information 

We may use any of the Personal Information we collect about you when you place an order to: 

• Provide you the products you requested 

• Communicate with you about your order 
• Fulfill your order 
• Process your payment information 
• Improve our customer service 
• Undertake internal analysis of customer patterns and behavior so we can understand what may be of interest to you and others 

• Detect fraud or to comply with our tax and accounting obligations 

 

We may use the information we collect about you for our legitimate interests to: 

• Provide you our website content 
• Personalize your website experience to respond to your likely individual needs and interests 

• Improve our website based on the information and feedback we receive from you 
• Conduct market research about our current and potential customers, their interests, and the effectiveness of our marketing campaigns 
• Send you information by email about HAIXINHOME new products, special offers, and similar marketing information 
• Send you updates to our policies and practices, such as updates to this Privacy Policy 
• Contact you via telephone to discuss our products and related offers with you 

• Display personalized ads to you  
• Combine information we collect about you with other public or private information sources in order to provide you with communications that may be relevant to you 

 

We may use the information we collect about you for marketing purposes to:  

• Send you information by email about HAIXINHOME new products, special offers, and similar marketing information  

• Contact you via telephone to discuss our products and related offers with you 
• Display personalized ads to you  
• Combine information we collect about you with other public or private information sources in order to provide you with communications that may be relevant to you 
• Assess the effectiveness of our marketing and advertising campaigns 

If at any time you would like to unsubscribe from receiving future emails or other communications, we include unsubscribe instructions within each communication. 

When you place an order through one of our websites, we will maintain your order information for our records unless and until you ask us to delete this information. 

The information we collect about you may be combined with information from third-party sources. For example, your name, email address, and phone number may be combined with information about the company you work for that is obtained from professional networking sites and information service providers. Our processing of your Personal Information for marketing purposes outside of a consent requirement in law will be in our legitimate interest. Where required under applicable law, we will obtain your consent to the use of your Personal Information for marketing purposes. You can withdraw your consent or object to receiving further marketing information at any time as described in this policy.  

Protecting and Retaining Your Information 

We implement reasonable administrative, technical, and physical security controls designed to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, despite our efforts, no security controls are completely effective, and we cannot ensure or guarantee the absolute security of your Personal Information. 

Your Personal Information and data files are stored on our servers and the servers of our affiliated companies and companies we hire to provide services to us. We will retain your Personal Information for as long as necessary to provide you with the websites you use, services related to the products you order, as needed to comply with our legal obligations and legal rights including to prevent fraud or enforce our agreements, and for our internal business reasons such as maintenance of our archive and backup systems for a period after your use of our websites ends.  

Sharing Personal Information with Third Parties 

We share your Personal Information with third parties that provide services to our business. These companies may store and deliver products, provide data or website hosting, conduct data analysis, process and collect payments, or send communications on our behalf. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal. We also use Google Analytics to help us understand how our customers use our sites. You can read more about how Google uses your Personal 

We may also share your Personal Information: 

• When we are required or believe we are required to provide information in response to a subpoena, court order, applicable law, government statute, regulation, or other legal process 

• When we have a good faith belief that the disclosure is necessary in our legitimate interests to prevent or respond to fraud, defend our websites against attacks, or protect the property and security of Trove Brands, or the property and security of our customers and users 
• To the extent necessary to meet lawful requests by public authorities, including to meet national security or law enforcement requirements 
• If we merge with or are acquired by another company, we sell a website or business unit, or all or a substantial portion of our assets are acquired by another company, in which case your information may be one of the assets that is transferred or may be shared with the other company to evaluate the potential merger, acquisition, or sale 
• When you consent to the sharing 

We may aggregate and anonymize Personal Information so that it will no longer be considered Personal Information. We may retain and share aggregated, anonymized information with partners, advertisers or other third parties without restriction.  

Please note that we do not alter our website data collection and use practices when we see a Do Not Track signal from your browser. 

We Do Not Sell Your Personal Information 

We do not sell your Personal Information to third parties. 

Changes to Your Account 

All registered users of our sites may make any changes to their information at any time by logging into the site and adjusting their profile information. 

Use of Websites by Minors 

We do not knowingly collect any information from anyone under 13 years of age. Our website, products and services are directed to people who are at least 13 years old or older. 

Content From and Links to Other Websites 

Our websites may contain links to third-party websites or include content from such websites. Please note that we do not have control over the content of these pages, and cannot guarantee safety, security, or the appropriateness of such third-party websites content. We can therefore not be responsible for the protection and privacy of any information which you provide once leaving our site. 

In addition, when you see or interact with third-party buttons, tools, or content, or view one of our web pages containing them, some information from your browser may automatically be sent to the other company. Please be aware that these third-party services and websites are governed by their own privacy policies, and you should read that company’s privacy policy for more information regarding its use of that information. 

Individual Rights Under Applicable law 

We respect the rights individuals may have under certain laws, such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to: 

• Be provided with a copy of your Personal Information held by us 
• Request the correction or erasure of your Personal Information held by us 
• Object to the further processing of your Personal Information 

• Request that we restrict the processing of your Personal Information (while we verify or investigate your concerns with this information, for example) 
• Request that your Personal Information be transferred to a third party 
• Not receive discriminatory treatment for the exercise of your privacy rights, subject to certain limitations 
• Request information regarding the categories of Personal Information collected or disclosed by us, the purposes for which categories of Personal Information collected by us are used, the sources of information from which we collect Personal Information; and the specific pieces of Personal Information we have collected about you. 

You have the right to “opt in” and “opt out” of certain of our uses of your Personal Information by contacting us at service@haixinhome.com . Once we verify your identity, we will assist you with your request. Please also be aware that making any such request does not ensure complete or comprehensive removal or deletion of Personal Information or content you may have posted, and there may be circumstances in which the law does not require or allow us to fulfill your request, including, for example, where fulfilling your request may infringe upon the rights and freedoms of others. 

If you remain unhappy with a response you receive about the treatment of your Personal Information you can also refer your concerns to the relevant privacy or data protection supervisor in your jurisdiction.  

Changes to our Privacy Policy 

Please note that we may change this policy from time to time by updating this page to reflect changes to our practices or for operational, legal, regulatory, or other reasons. Please check back from time to time to ensure that you are familiar with our current policy. 

Contact Us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at service@haixinhome.com.