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Free shipping for every order.

Transit times are generally 3-5 business days. Transit times may also vary depending on order weight and shipping destination.

Please allow up to 1-3 business days for processing in addition to time in transit.Please note that transit times may vary and we cannot guarantee delivery dates. Contact our Support team for additional information.

Fulfillment guarantee

We know that waiting for a package is pure agony so we give you our word that your order will be fulfilled as soon as possible. If you haven't received a shipping confirmation email by the third business day after your order is placed, please contact our Support team for additional assistance.

* A confirmation email will be sent to you once the order is authorized and verified.

* Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.

* It normally takes 1-3 business days to process your order.

* It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.


For any Haixin products with manufacturing defect, we will replace or refund even after the 7-day period(standard wear or abuse are not covered).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

A refund will be issued once we’ve received your returned items. Refunds will be issued as paid, except no cash refunds will be given. 

To start a return, contact our Customer Service Team email at service@haixinhome.com or at +86 180 2600 8197 and let us know the reason for your return.

If your return is accepted, we’ll instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please contact service@haixinhome.com to get help with your return or refund.